Desktop Support Engineer

Without delay, a fast-moving established company in East London, Eastern Cape needs a reliable Desktop Support Engineer.

The workplace values doing things properly over cutting corners. Punctuality, dedication, and a willingness to help others are highly regarded here. Do not miss this chance — send through your application without delay.

• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.