Desktop Support Engineer

Keen to build your career as a Desktop Support Engineer in Johannesburg, Gauteng? This could be the role for you. The successful candidate will play a central role in the day-to-day success of the team.

Open communication and a solutions-focused attitude are highly valued. The company fosters a positive culture where effort and initiative are recognised. If you tick the boxes below, we want to hear from you.

Discretion and confidentiality are essential given the sensitive nature of the work.

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.

• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.