Desktop Support Engineer

We are seeking a hands-on Desktop Support Engineer to be based at our Johannesburg operation in Gauteng. We need a team player who communicates well and takes responsibility for outcomes.

Collaboration, fairness, and pride in the work define the day-to-day culture. Training is practical and ongoing rather than a once-off exercise. Leadership is visible and approachable, and good ideas are always welcome. We would love to see your CV if this role speaks to you.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.

• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.