Helpdesk Agent

Our client is seeking a Helpdesk Agent to join their team in Kariega, Eastern Cape.

The team is tight-knit, dependable, and quick to support one another. Longer term, there is a clear path for those who show commitment. We look forward to receiving applications from candidates who meet the criteria.

• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.