Data Analyst

An expanding established company in Newcastle, KwaZulu-Natal is on the lookout for a talented Data Analyst.

You will report to an approachable manager who values feedback and initiative. Everyone is expected to pull their weight, and everyone is valued for it. Longer term, there is a clear path for those who show commitment. Apply today and let us know why this role is right for you.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

Collaboration & Agile Delivery

• Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.
• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.

Software Development & Architecture

• Design and implement robust database schemas, stored procedures, indexing strategies, and query optimisation techniques to ensure efficient data retrieval and referential integrity across high-volume transactional and analytical reporting workloads.
• Collaborate with business analysts and stakeholders to translate functional requirements into detailed technical specifications, system architecture designs, logical data models, and comprehensive API contracts before commencing each development sprint.

System Maintenance & Support

• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.
• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.
• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
• Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.

• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• Strong understanding of IT service management frameworks such as ITIL and experience with helpdesk and ticketing systems.
• A minimum of three to five years of hands-on experience in the relevant IT discipline with proven successful project delivery.
• Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
• A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.
• Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.