Field Support Technician

Reporting to the relevant manager, the Field Support Technician will manage user accounts and access permissions in Active Directory and set up and deploy new computer equipment at a financial services business in Sandton, Gauteng.

The culture is down-to-earth, with a real focus on getting things right. The workplace is professional, friendly, and geared towards high performance. We look forward to receiving applications from candidates who meet the criteria.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.

• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.