IT Support Technician

The purpose of this IT Support Technician role is to provide one-on-one and small group training to end users on IT systems and install, configure, and upgrade operating systems, applications, and drivers.

This position is based in Thohoyandou, Limpopo. Honesty, reliability, and common sense go a long way in this team. Strong performers can expect clear paths to greater responsibility. Think you are a good fit? Send your CV through and introduce yourself.

• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.

• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.