Key Account Manager

We are seeking a dependable and service-orientated Key Account Manager to support smooth daily operations in Cape Town.

The culture is down-to-earth, with a real focus on getting things right. Career progression is actively supported for those who show initiative. The team operates with a hands-on, get-it-done attitude and good camaraderie. Apply now to be considered for this rewarding opportunity.

The role includes weekend, public-holiday, and month-end trading periods typical of retail.

Business Development & Lead Generation

• Proactively identify and qualify new business opportunities through a strategic mix of cold calling, networking at industry events, LinkedIn outreach, referrals from satisfied clients, and systematic market research to build a robust and diverse sales pipeline.
• Research and map target accounts within the assigned territory by identifying key decision-makers and influencers, understanding their organisational structure and procurement processes, and developing tailored engagement strategies for each high-priority prospect.
• Attend trade shows, industry conferences, and professional networking events to represent the organisation, generate qualified leads, gather market intelligence on competitor activity and product offerings, and build lasting relationships with key industry stakeholders.
• Conduct compelling face-to-face and virtual sales presentations and live product demonstrations to prospective clients, clearly articulating the value proposition, competitive differentiators, and measurable return on investment relevant to their specific business challenges.

Client Relationship Management

• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.
• Negotiate pricing, terms, and contract renewals with clients to secure profitable long-term agreements while maintaining positive and collaborative relationships, balancing the organisation's commercial objectives with client satisfaction and retention priorities.
• Build and maintain strong, trusting relationships with a portfolio of existing clients through regular contact, quarterly business reviews, and proactive communication about new products, promotions, and industry developments that add genuine value to their operations.

Sales Administration & Reporting

• Collaborate with the finance department on credit applications for new clients, monitor outstanding customer payments, and assist with resolving billing queries proactively to support timely collection of accounts receivable and healthy cash flow.
• Prepare and submit accurate sales quotations, proposals, and tender response documents within client deadlines, ensuring pricing is approved according to the organisation's delegation of authority and that all submissions meet margin guidelines.

• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.
• Self-motivation and resilience with the ability to handle rejection and maintain a positive attitude in a target-driven environment.
• Strong negotiation and persuasion skills with the ability to influence decision-makers and close sales effectively.
• Excellent communication and presentation skills, both verbal and written, to engage with clients at all levels.
• A minimum of two to five years of proven sales experience with a demonstrable track record of meeting or exceeding targets.