Field Sales Agent

To build and maintain strong relationships with existing clients and monitor market trends, a retail business in Ermelo, Mpumalanga is seeking a Field Sales Agent.

This is a stable position with long-term prospects for committed candidates. Good humour and professionalism sit side by side here. We look forward to receiving applications from candidates who meet the criteria.

A strong customer-service focus and energy on the shop floor are essential.

Sales Administration & Reporting

• Maintain detailed and up-to-date records of all sales activities, client interactions, pipeline opportunities, and deal status in the CRM system, ensuring data accuracy to enable reliable sales forecasting and informed management decision-making.
• Collaborate with the finance department on credit applications for new clients, monitor outstanding customer payments, and assist with resolving billing queries proactively to support timely collection of accounts receivable and healthy cash flow.

Business Development & Lead Generation

• Research and map target accounts within the assigned territory by identifying key decision-makers and influencers, understanding their organisational structure and procurement processes, and developing tailored engagement strategies for each high-priority prospect.
• Proactively identify and qualify new business opportunities through a strategic mix of cold calling, networking at industry events, LinkedIn outreach, referrals from satisfied clients, and systematic market research to build a robust and diverse sales pipeline.
• Conduct compelling face-to-face and virtual sales presentations and live product demonstrations to prospective clients, clearly articulating the value proposition, competitive differentiators, and measurable return on investment relevant to their specific business challenges.

Client Relationship Management

• Identify cross-selling and upselling opportunities within existing accounts by understanding clients' evolving business needs, analysing purchase history and usage patterns, and presenting relevant additional solutions that address identified gaps and deliver measurable benefits.
• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.

• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.
• Strong negotiation and persuasion skills with the ability to influence decision-makers and close sales effectively.
• A valid driver's licence and own reliable transport for field sales roles requiring travel to client locations.
• Self-motivation and resilience with the ability to handle rejection and maintain a positive attitude in a target-driven environment.
• For management roles, proven experience in leading and motivating a sales team to achieve targets.
• Strong time management and organisational skills to manage a large and diverse client portfolio efficiently.
• A minimum of two to five years of proven sales experience with a demonstrable track record of meeting or exceeding targets.