Sales Manager

Reporting to the relevant manager, the Sales Manager will collaborate and monitor market trends at a retail business in Mthatha, Eastern Cape.

A strong emphasis is placed on safety, quality, and doing things right the first time. Leadership is visible and approachable, and good ideas are always welcome. You will be supported to take on more as your confidence grows. Ready for your next opportunity? Submit your application today.

Client Relationship Management

• Negotiate pricing, terms, and contract renewals with clients to secure profitable long-term agreements while maintaining positive and collaborative relationships, balancing the organisation's commercial objectives with client satisfaction and retention priorities.
• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.
• Build and maintain strong, trusting relationships with a portfolio of existing clients through regular contact, quarterly business reviews, and proactive communication about new products, promotions, and industry developments that add genuine value to their operations.
• Identify cross-selling and upselling opportunities within existing accounts by understanding clients' evolving business needs, analysing purchase history and usage patterns, and presenting relevant additional solutions that address identified gaps and deliver measurable benefits.

Sales Administration & Reporting

• Prepare and submit accurate sales quotations, proposals, and tender response documents within client deadlines, ensuring pricing is approved according to the organisation's delegation of authority and that all submissions meet margin guidelines.
• Generate weekly and monthly sales performance reports including pipeline analysis, conversion rates, revenue against targets, and territory performance metrics, presenting findings and actionable insights to the sales manager during structured review meetings.

• A valid driver's licence and own reliable transport for field sales roles requiring travel to client locations.
• A minimum of two to five years of proven sales experience with a demonstrable track record of meeting or exceeding targets.
• Proficiency in CRM software such as Salesforce, Zoho, or HubSpot for pipeline management and sales reporting.
• Strong negotiation and persuasion skills with the ability to influence decision-makers and close sales effectively.
• Strong time management and organisational skills to manage a large and diverse client portfolio efficiently.
• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.