Business Development Manager

A respected retail group in Potchefstroom, North West requires an experienced Business Development Manager to strengthen its operations. The role would suit someone who is organised, methodical, and reliable under pressure.

Training is practical and ongoing rather than a once-off exercise. You will enjoy modern facilities and the equipment needed to do the job well. The culture is down-to-earth, with a real focus on getting things right. Apply today and let us know why this role is right for you.

The role includes weekend, public-holiday, and month-end trading periods typical of retail.

Sales Administration & Reporting

• Prepare and submit accurate sales quotations, proposals, and tender response documents within client deadlines, ensuring pricing is approved according to the organisation's delegation of authority and that all submissions meet margin guidelines.
• Maintain detailed and up-to-date records of all sales activities, client interactions, pipeline opportunities, and deal status in the CRM system, ensuring data accuracy to enable reliable sales forecasting and informed management decision-making.
• Generate weekly and monthly sales performance reports including pipeline analysis, conversion rates, revenue against targets, and territory performance metrics, presenting findings and actionable insights to the sales manager during structured review meetings.
• Collaborate with the finance department on credit applications for new clients, monitor outstanding customer payments, and assist with resolving billing queries proactively to support timely collection of accounts receivable and healthy cash flow.

Client Relationship Management

• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.
• Identify cross-selling and upselling opportunities within existing accounts by understanding clients' evolving business needs, analysing purchase history and usage patterns, and presenting relevant additional solutions that address identified gaps and deliver measurable benefits.
• Negotiate pricing, terms, and contract renewals with clients to secure profitable long-term agreements while maintaining positive and collaborative relationships, balancing the organisation's commercial objectives with client satisfaction and retention priorities.

• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.
• For management roles, proven experience in leading and motivating a sales team to achieve targets.
• Strong negotiation and persuasion skills with the ability to influence decision-makers and close sales effectively.
• A valid driver's licence and own reliable transport for field sales roles requiring travel to client locations.
• Excellent communication and presentation skills, both verbal and written, to engage with clients at all levels.
• Proficiency in CRM software such as Salesforce, Zoho, or HubSpot for pipeline management and sales reporting.