Business Development Manager

A dynamic retail business in Umhlanga, KwaZulu-Natal has a vacancy for a capable Business Development Manager. It is an ideal opportunity for a detail-oriented individual who takes pride in their work.

Leadership is visible and approachable, and good ideas are always welcome. Hard work is matched by genuine respect for the people who do it. The business promotes from within wherever possible, opening doors over time. Ready to apply? Send through your CV and a short introduction.

Client Relationship Management

• Build and maintain strong, trusting relationships with a portfolio of existing clients through regular contact, quarterly business reviews, and proactive communication about new products, promotions, and industry developments that add genuine value to their operations.
• Identify cross-selling and upselling opportunities within existing accounts by understanding clients' evolving business needs, analysing purchase history and usage patterns, and presenting relevant additional solutions that address identified gaps and deliver measurable benefits.
• Negotiate pricing, terms, and contract renewals with clients to secure profitable long-term agreements while maintaining positive and collaborative relationships, balancing the organisation's commercial objectives with client satisfaction and retention priorities.
• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.

Business Development & Lead Generation

• Attend trade shows, industry conferences, and professional networking events to represent the organisation, generate qualified leads, gather market intelligence on competitor activity and product offerings, and build lasting relationships with key industry stakeholders.
• Research and map target accounts within the assigned territory by identifying key decision-makers and influencers, understanding their organisational structure and procurement processes, and developing tailored engagement strategies for each high-priority prospect.
• Conduct compelling face-to-face and virtual sales presentations and live product demonstrations to prospective clients, clearly articulating the value proposition, competitive differentiators, and measurable return on investment relevant to their specific business challenges.

• A valid driver's licence and own reliable transport for field sales roles requiring travel to client locations.
• Proficiency in CRM software such as Salesforce, Zoho, or HubSpot for pipeline management and sales reporting.
• A minimum of two to five years of proven sales experience with a demonstrable track record of meeting or exceeding targets.
• Excellent communication and presentation skills, both verbal and written, to engage with clients at all levels.
• Strong time management and organisational skills to manage a large and diverse client portfolio efficiently.
• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.
• For management roles, proven experience in leading and motivating a sales team to achieve targets.