Key Account Manager

The purpose of this Key Account Manager role is to conduct compelling product demonstrations and sales presentations and collaborate.

This position is based in Welkom, Free State. Respect, reliability, and a positive attitude define the workplace. There is real scope for growth and skills development for the right person. If you meet the requirements below, we encourage you to apply today.

The role includes weekend, public-holiday, and month-end trading periods typical of retail.

Sales Administration & Reporting

• Maintain detailed and up-to-date records of all sales activities, client interactions, pipeline opportunities, and deal status in the CRM system, ensuring data accuracy to enable reliable sales forecasting and informed management decision-making.
• Prepare and submit accurate sales quotations, proposals, and tender response documents within client deadlines, ensuring pricing is approved according to the organisation's delegation of authority and that all submissions meet margin guidelines.

Client Relationship Management

• Build and maintain strong, trusting relationships with a portfolio of existing clients through regular contact, quarterly business reviews, and proactive communication about new products, promotions, and industry developments that add genuine value to their operations.
• Negotiate pricing, terms, and contract renewals with clients to secure profitable long-term agreements while maintaining positive and collaborative relationships, balancing the organisation's commercial objectives with client satisfaction and retention priorities.
• Serve as the primary escalation point for client issues, coordinating with internal operations, logistics, and technical support teams to resolve complaints promptly, and following up personally to confirm that the resolution meets the client's expectations.

• A valid driver's licence and own reliable transport for field sales roles requiring travel to client locations.
• Strong time management and organisational skills to manage a large and diverse client portfolio efficiently.
• A Grade 12 certificate as a minimum; a diploma or degree in sales, marketing, or business is preferred.
• Proficiency in CRM software such as Salesforce, Zoho, or HubSpot for pipeline management and sales reporting.
• Strong negotiation and persuasion skills with the ability to influence decision-makers and close sales effectively.