Call Centre Agent

Our client in Limpopo is seeking a Call Centre Agent to strengthen their team in Burgersfort.

Open communication and a solutions-focused attitude are highly valued. It is a busy, practical environment where no two days look quite the same. Send your CV through today and take the first step towards this opportunity.

Comprehensive product and systems training is provided before going live on the floor.

• Adhere to all company policies, data protection regulations, and compliance requirements when handling sensitive customer information.
• Accurately capture all customer interaction details into the CRM system, ensuring case notes are comprehensive and updated in real time.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and overall performance.

• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• Fluency in English is essential; the ability to communicate in additional South African languages is highly desirable.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• Clear and articulate telephone voice with excellent listening skills and ability to convey information accurately and concisely.