Technical Support Agent

Due to expansion, a busy customer service operation in Cape Town, Western Cape now has room for an additional Technical Support Agent. You will need a level head, sound judgement, and a strong sense of ownership.

Punctuality, dedication, and a willingness to help others are highly regarded here. You will operate within clear systems and have the support of capable colleagues. You will be encouraged to broaden your expertise and take on new challenges. Ready for your next opportunity? Submit your application today.

Comprehensive product and systems training is provided before going live on the floor.

• Assist with training and mentoring of new team members by demonstrating best practices and providing peer support during onboarding.
• Make outbound calls to customers for sales, service follow-ups, satisfaction surveys, or payment collections as directed.
• Escalate unresolved or complex queries to the appropriate department or senior team member, providing full context for seamless handover.
• Handle customer complaints with empathy and professionalism, following the company complaints procedure to achieve satisfactory resolution.
• Answer inbound customer calls professionally within defined service level targets, addressing queries, complaints, and requests efficiently.

• Good numerical skills for sales or collections roles, with ability to calculate instalments and explain account balances.
• Strong timekeeping and attendance record, as shift reliability is critical to the smooth operation of the contact centre.
• The ability to work flexible shifts including evenings, weekends, and public holidays as required by campaign schedules.
• Basic computer literacy including proficiency in typing and ability to navigate CRM and telephony systems with ease.
• A resilient and positive attitude with ability to handle rejection and difficult customers without becoming demotivated.