Shop Assistant

Reporting to the relevant manager, the Shop Assistant will merchandise stock on shelves and handle customer returns and exchanges professionally at a retail business in Gqeberha, Eastern Cape.

Training is practical and ongoing rather than a once-off exercise. The working environment is collaborative, well-resourced, and focused on results. Put your name forward today and tell us what you bring.

• Process sales transactions accurately using the point-of-sale system, handling cash, card, and digital payments with speed and precision.
• Maintain the cleanliness and organisation of the store including the sales floor, fitting rooms, stockroom, and staff areas.
• Monitor sales performance and implement initiatives to meet or exceed daily, weekly, and monthly sales targets.
• Open and close the store following security procedures including cashing up, locking up, and setting alarms.
• Handle customer returns and exchanges professionally, adhering to company policies while maintaining customer satisfaction.
• Assist customers with product selection by providing knowledgeable advice and recommendations to enhance their shopping experience.

• Excellent communication and interpersonal skills to engage positively with customers and team members.
• A genuine passion for customer service with the ability to handle difficult situations calmly and professionally.
• A professional and well-presented appearance reflecting the brand image of the retail establishment.
• Strong numerical skills and attention to detail, particularly for cashier and stock control positions.
• A Grade 12 certificate is the minimum requirement; a retail or business-related qualification is advantageous.
• Proficiency in operating point-of-sale systems and basic computer literacy for stock management and reporting.