Events Coordinator

Keen to build your career as an Events Coordinator in Cape Town, Western Cape? This could be the role for you.

Strong performers can expect clear paths to greater responsibility. A strong emphasis is placed on safety, quality, and doing things right the first time. Apply now to be considered for this rewarding opportunity.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.

• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.