Lodge Manager

The Lodge Manager will promote and sell additional services and products to enhance the guest experience, lead guided tours and advise clients on travel options.

The role is based in Mbombela, Mpumalanga. Good work does not go unnoticed, and progression follows performance. You will report to an approachable manager who values feedback and initiative. If you are the right person for this role, apply without hesitation.

• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.

• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.