Guest Relations Officer

To prepare and cook food to the highest standards and manage, train, and motivate front-of-house and kitchen staff, a tourism operation in Port Shepstone, KwaZulu-Natal is seeking a Guest Relations Officer.

You will be given real responsibility and the trust to run with it. A strong emphasis is placed on safety, quality, and doing things right the first time. You will be encouraged to broaden your expertise and take on new challenges. Take the next step in your career and apply before the closing date.

• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Manage, train, and motivate front-of-house and kitchen staff to deliver consistently excellent service exceeding guest expectations.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.

• Knowledge of food safety standards, HACCP principles, and health and safety regulations for the hospitality industry.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• Excellent customer service orientation with ability to handle difficult situations and complaints with diplomacy and professionalism.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.