Tour Guide

Reporting to the relevant manager, the Tour Guide will advise clients on travel options and manage reservations at a hospitality establishment in Pinetown, KwaZulu-Natal.

Integrity, teamwork, and a customer-first mindset are at the core of how the team works. The team is tight-knit, dependable, and quick to support one another. Ready to apply? Send through your CV and a short introduction.

• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.

• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.