Tour Guide

The Tour Guide will conduct game drives and nature walks, handle guest complaints and service recovery professionally and process travel bookings.

The role is based in Soweto, Gauteng. The company fosters a positive culture where effort and initiative are recognised. The business is growing, and capable people grow with it. Collaboration, fairness, and pride in the work define the day-to-day culture. Send your CV through today and take the first step towards this opportunity.

A warm, service-oriented manner is essential in this customer-facing environment.

• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.

• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.