Lodge Manager

The Lodge Manager will promote and sell additional services and products to enhance the guest experience, advise clients on travel options and manage reservations.

This is an on-site role in Stellenbosch, Western Cape. Ongoing training and mentorship are provided to help you reach your potential. Hard work is matched by genuine respect for the people who do it. Do not wait — submit your details and take the next step.

• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.

• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.