IT Support Technician

The purpose of this IT Support Technician role is to escalate complex or unresolved issues to second and third-level support teams and troubleshoot basic network connectivity issues.

You will be based at the Burgersfort operation in Limpopo. Punctuality, dedication, and a willingness to help others are highly regarded here. The workplace values doing things properly over cutting corners. Ready to apply? Send through your CV and a short introduction.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.

• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• For field support roles, a valid driver's licence and own reliable transport are essential.