Desktop Support Engineer

We need a reliable Desktop Support Engineer to help drive the next phase of growth at our Cape Town site in Western Cape.

The business is growing, and capable people grow with it. Open communication and a solutions-focused attitude are highly valued. We would love to see your CV if this role speaks to you.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.