Helpdesk Agent

A permanent position is available for a Helpdesk Agent at a busy professional services firm in Centurion, Gauteng. It is well suited to someone who enjoys variety and keeping busy.

Honesty, reliability, and common sense go a long way in this team. Longer term, there is a clear path for those who show commitment. You will be part of an organisation that invests in its people and its tools. Ready for your next opportunity? Submit your application today.

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.