Helpdesk Agent

Looking for your next move as a Helpdesk Agent? A growing professional services firm in Centurion, Gauteng wants to hear from you.

Training is practical and ongoing rather than a once-off exercise. Good humour and professionalism sit side by side here. You will be part of an organisation that invests in its people and its tools. If that sounds like you, we would be glad to receive your application.

• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• For field support roles, a valid driver's licence and own reliable transport are essential.