Field Support Technician

A busy established company in Johannesburg, Gauteng is hiring a Field Support Technician to take ownership of key responsibilities.

Open communication and a solutions-focused attitude are highly valued. Day to day, you will collaborate with colleagues who take real pride in their work. The role comes with opportunities to learn, upskill, and advance over time. We would love to see your CV if this role speaks to you.

• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.

• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.