Field Support Technician

Reporting to the relevant manager, the Field Support Technician will receive, log, and categorise support requests from end users via phone, email, and troubleshoot basic network connectivity issues at an established company in Johannesburg, Gauteng.

You will find a workplace that respects your time and your contribution. The company supports further study and professional development where relevant. Suitably qualified candidates are invited to submit their applications.

• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• For field support roles, a valid driver's licence and own reliable transport are essential.