Helpdesk Agent

We are looking for an experienced Helpdesk Agent to join our team in Johannesburg, Gauteng. You will bring structure, accuracy, and a willingness to roll up your sleeves.

Strong performers can expect clear paths to greater responsibility. Good humour and professionalism sit side by side here. Ready to apply? Send through your CV and a short introduction.

• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.