IT Support Technician

A reputable professional services firm situated in Lephalale, Limpopo wishes to appoint a reliable IT Support Technician.

You will enjoy modern facilities and the equipment needed to do the job well. Hard work and reliability are noticed and rewarded with real advancement. Hard work is matched by genuine respect for the people who do it. Apply now to be considered for this rewarding opportunity.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.