First Line Support

We are seeking a highly motivated and experienced First Line Support to join our dynamic team. We need a team player who communicates well and takes responsibility for outcomes.

The role is based in Midrand, Gauteng. Good work does not go unnoticed, and progression follows performance. Integrity, teamwork, and a customer-first mindset are at the core of how the team works. We look forward to receiving applications from candidates who meet the criteria.

Discretion and confidentiality are essential given the sensitive nature of the work.

• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.

• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.