IT Manager

We are looking for a friendly, attentive and service-driven IT Manager to support the team in Midrand, Gauteng.

Day to day, you will collaborate with colleagues who take real pride in their work. Respect, reliability, and a positive attitude define the workplace. Apply today and let us know why this role is right for you.

Discretion and confidentiality are essential given the sensitive nature of the work.

Collaboration & Agile Delivery

• Work closely with product owners, UX designers, and quality assurance engineers throughout the development lifecycle to ensure features meet acceptance criteria, user experience standards, and non-functional performance and security requirements.
• Actively participate in all agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives, contributing ideas and feedback to drive continuous improvement of team velocity and delivery predictability.
• Document technical architectures, system configurations, operational runbooks, and troubleshooting guides in the team knowledge base, and mentor junior developers through pair programming sessions and lunch-and-learn knowledge-sharing presentations.
• Maintain and enhance CI/CD pipelines to automate building, testing, security scanning, and deployment of application releases across development, staging, and production environments using tools such as Azure DevOps, Jenkins, or GitHub Actions.

System Maintenance & Support

• Administer and maintain server infrastructure across Windows and Linux environments including operating system installation, routine patch management, performance monitoring, and proactive capacity planning to ensure high availability of critical business systems.
• Provide second and third-level technical support for complex hardware, software, and network issues escalated from the service desk, diagnosing root causes through systematic troubleshooting and implementing permanent resolutions within agreed service levels.
• Manage and monitor network infrastructure including routers, switches, firewalls, wireless access points, and VPN gateways, ensuring secure, stable, and high-performance connectivity across all office locations and for remote workers accessing corporate resources.
• Implement and maintain comprehensive data backup and disaster recovery solutions by scheduling regular full and incremental backups, testing restore procedures quarterly, and documenting recovery runbooks with step-by-step instructions for all mission-critical systems.

• Strong communication skills to explain technical concepts to non-technical users and stakeholders clearly and patiently.
• Knowledge of cybersecurity principles and best practices, with certifications such as CompTIA Security+ or CISSP being advantageous.
• A commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices.
• A bachelor's degree or diploma in computer science, information technology, software engineering, or a related field.
• Excellent analytical and problem-solving skills to diagnose complex technical issues and identify root causes systematically.
• Proficiency in relevant programming languages and technologies such as C#, Java, Python, JavaScript, PHP, SQL, or similar.