Desktop Support Engineer

A well-established financial services business based in Sandton, Gauteng is seeking a dedicated Desktop Support Engineer to join its team. This is a career-defining move for an ambitious professional ready for their next challenge.

The team looks after its own and expects the same in return. Expect a structured environment with clear processes and strong leadership. Do not miss this chance — send through your application without delay.

The role carries deadline-driven reporting cycles, particularly around month-end and year-end.

• Provide one-on-one and small group training to end users on IT systems, applications, and best practices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Troubleshoot basic network connectivity issues including Wi-Fi, VPN, and LAN connectivity problems.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.