IT Support Technician

Hands-on from day one, the IT Support Technician will diagnose and resolve hardware and software issues, manage user accounts and access permissions in Active Directory and receive, log, and categorise support requests from end users via phone, email, for an established company in Sandton, Gauteng.

The team prides itself on professionalism and consistently meeting commitments. Good work does not go unnoticed, and progression follows performance. You will report to an approachable manager who values feedback and initiative. Take the next step in your career and apply before the closing date.

• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.

• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• For field support roles, a valid driver's licence and own reliable transport are essential.
• Good understanding of computer hardware components, networking fundamentals, and common enterprise software applications.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.