Desktop Support Engineer

We currently have an opening for a Desktop Support Engineer in Soweto, Gauteng and want to hear from committed candidates.

Collaboration, fairness, and pride in the work define the day-to-day culture. You will be given real responsibility and the trust to run with it. Get in touch with your application and start the conversation.

• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.
• Manage user accounts and access permissions in Active Directory, email systems, and other enterprise applications.
• Install, configure, and upgrade operating systems, applications, and drivers on end-user computing devices.
• Document all support activities, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.

• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• A minimum of one to three years of experience in an IT support or helpdesk role in a corporate environment.
• For field support roles, a valid driver's licence and own reliable transport are essential.