First Line Support

On behalf of a respected financial services business in Western Cape, we are searching for a First Line Support in Stellenbosch. You will bring structure, accuracy, and a willingness to roll up your sleeves.

You will pick up new skills on the job and be backed to apply them. You will have the tools, systems, and backing needed to do the job properly. Hard work is matched by genuine respect for the people who do it. Apply now to be considered for this rewarding opportunity.

• Escalate complex or unresolved issues to second and third-level support teams with complete diagnostic information.
• Create and maintain knowledge base articles and user guides to enable self-service and reduce recurring support requests.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and mobile devices within agreed service levels.
• Receive, log, and categorise support requests from end users via phone, email, and the IT service management system.
• Set up and deploy new computer equipment including imaging, software installation, and physical deployment to user desks.

• Experience with IT service management tools such as ServiceNow, Jira Service Management, or similar ticketing platforms.
• A diploma or degree in information technology, computer science, or a related field, or equivalent certifications.
• Excellent problem-solving skills with the ability to diagnose issues methodically and think logically under pressure.
• CompTIA A+ and N+ certifications are strongly preferred, and Microsoft or ITIL certifications are advantageous.
• Strong communication and interpersonal skills with the ability to explain technical issues to non-technical users patiently.
• Proficiency in troubleshooting Windows and Microsoft 365 environments including user account and license management.