Reservations Agent

A great opportunity is available for an experienced Reservations Agent in Knysna, Western Cape.

The business is growing, and capable people grow with it. Punctuality, dedication, and a willingness to help others are highly regarded here. We look forward to receiving applications from candidates who meet the criteria.

• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Advise clients on travel options including destinations, accommodation, transport, and activities based on their preferences and budget.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.

• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.