Lodge Manager

The Lodge Manager will prepare detailed travel itineraries, manage reservations and promote and sell additional services and products to enhance the guest experience.

This is an on-site role in Stellenbosch, Western Cape. Collaboration, fairness, and pride in the work define the day-to-day culture. This is a stable position with long-term prospects for committed candidates. The workplace is professional, friendly, and geared towards high performance. We would love to see your CV if this role speaks to you.

• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Conduct game drives and nature walks, interpreting wildlife behaviour, ecology, and conservation issues for guests.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.

• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.