Guest Relations Officer

Reporting to the relevant manager, the Guest Relations Officer will prepare and cook food to the highest standards and prepare and serve a wide range of alcoholic and non-alcoholic beverages at a guest-focused business in Mossel Bay, Western Cape.

Ongoing training and mentorship are provided to help you reach your potential. The working environment is collaborative, well-resourced, and focused on results. People here are straightforward, supportive, and proud of what they do. Apply now to be considered for this rewarding opportunity.

A warm, service-oriented manner is essential in this customer-facing environment.

• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to standard recipes and responsible serving practices.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.

• Knowledge of food safety standards, HACCP principles, and health and safety regulations for the hospitality industry.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• Strong leadership and people management skills to motivate a diverse team and maintain morale during busy service periods.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.