Tourism Officer

A leading guest-focused business operating in Newcastle, KwaZulu-Natal invites applications for the role of Tourism Officer. The position rewards consistency, attention to detail, and a willingness to learn.

Expect a structured environment with clear processes and strong leadership. There is a strong sense of accountability and pride across the team. There is genuine scope to shape the role and make it your own. Send your CV through today and take the first step towards this opportunity.

A warm, service-oriented manner is essential in this customer-facing environment.

• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Monitor and maintain equipment and vehicles used for tours and activities, ensuring they are clean, serviced, and roadworthy.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.

• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.