Front of House Manager

A vibrant guest-focused business in Port Shepstone, KwaZulu-Natal is keen to welcome a Front of House Manager to its growing team.

You will be supported to take on more as your confidence grows. The working environment is collaborative, well-resourced, and focused on results. Qualified candidates are encouraged to get their applications in early.

• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Maintain cleanliness, hygiene, and presentation of all areas including dining areas, kitchens, restrooms, and external spaces.
• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.
• Ensure full compliance with health and safety regulations, food safety standards, fire safety, and liquor licensing.

• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• For chef positions, formal culinary training and experience in a professional kitchen preparing food for high-volume service.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• Knowledge of food safety standards, HACCP principles, and health and safety regulations for the hospitality industry.