Executive Housekeeper

The Executive Housekeeper will handle guest complaints and feedback professionally, prepare and serve a wide range of alcoholic and non-alcoholic beverages and maintain cleanliness.

The position is located in Somerset West, Western Cape. You will be supported to take on more as your confidence grows. Good humour and professionalism sit side by side here. We would love to see your CV if this role speaks to you.

The role is guest-facing and includes weekend and holiday work during peak tourism seasons.

• Prepare budgets, monitor revenue and costs, and implement measures to maximise profitability while maintaining quality.
• Oversee all daily operations including opening and closing procedures, staff deployment, and ensuring readiness for service.
• Manage inventory and stock control for food, beverages, and consumables, conducting regular stock takes and placing orders.
• Prepare and cook food to the highest standards of taste, presentation, and safety, ensuring all dishes meet quality benchmarks.
• Handle guest complaints and feedback professionally, taking immediate corrective action and following up for satisfaction.
• Greet guests warmly upon arrival, escort to tables, present menus, and take food and beverage orders accurately.

• Flexibility to work shifts including evenings, weekends, and public holidays as the hospitality industry demands.
• For bartender roles, comprehensive knowledge of cocktails, wines, spirits, and the responsible service of alcohol.
• A well-groomed and professional appearance reflecting the high standards expected in a premium hospitality environment.
• A diploma or degree in hospitality management, culinary arts, or equivalent practical experience in the hospitality industry.
• A minimum of two to three years of experience in a similar role within a restaurant, hotel, lodge, or events venue.