Tourism Officer

Reporting to the relevant manager, the Tourism Officer will monitor and maintain equipment and vehicles used for tours and handle guest complaints and service recovery professionally at a guest-focused business in Stellenbosch, Western Cape.

Hard work and reliability are noticed and rewarded with real advancement. The setting is busy but well-organised, with a focus on getting the job done properly. We look forward to receiving applications from candidates who meet the criteria.

• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Manage reservations for accommodation, tours, and activities, optimising occupancy and revenue through yield management.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.

• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Proficiency in travel booking systems and Microsoft Office applications for reservations and administrative tasks.
• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• A diploma or degree in tourism management, hospitality, or a related field from a recognised institution.
• Outstanding customer service orientation with the ability to create memorable experiences for diverse international guests.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.