Reservations Agent

We are seeking a hands-on Reservations Agent to be based at our Umhlanga operation in KwaZulu-Natal. This role rewards initiative and a genuine pride in a job done well.

Training is practical and ongoing rather than a once-off exercise. Day to day, you will collaborate with colleagues who take real pride in their work. Honesty, reliability, and common sense go a long way in this team. If you meet the requirements below, we encourage you to apply today.

A warm, service-oriented manner is essential in this customer-facing environment.

• Prepare detailed travel itineraries, invoices, travel vouchers, and pre-departure information packs for clients.
• Process travel bookings including flights, hotels, car hire, and tours using booking systems and supplier websites.
• Promote and sell additional services and products to enhance the guest experience and increase revenue.
• Handle guest complaints and service recovery professionally, resolving issues promptly to maintain guest satisfaction.
• Lead guided tours and activities, providing engaging and informative commentary about local history, culture, and natural attractions.
• Coordinate event logistics including venue setup, catering, entertainment, and audio-visual requirements to meet client specifications.

• A minimum of one to three years of experience in the tourism, hospitality, or travel industry.
• Excellent communication and presentation skills in English; proficiency in additional languages is highly advantageous.
• A valid driver's licence with a professional driving permit is required for most tour guiding positions.
• Strong knowledge of South African geography, tourist attractions, and the local tourism product.
• Flexibility to work irregular hours including weekends, public holidays, and evenings as tourism is a 24/7 industry.
• For tour guide and game ranger roles, a valid FGASA or DEAT-registered guide qualification with first aid certification.